Shipping policy

Regentify (hereinafter referred to as the Company) provides local delivery services.


SF Express – Free shipping or freight charges depending on circumstances

  1. The order amount exceeds HK$ 300 (discounted price), free shipping will be provided.
  2. The order amount is less than HK$ 300 (discounted price), customers need to pay HK$ 30 shipping fee

Things to note:

  • Our company will use SF Express service, and customers can choose to deliver to industrial, commercial or residential addresses; customers can also choose SF stations, SF smart lockers, and convenience stores (SF service points). When checking out, customers must fill in the correct recipient information in the "Shipping Address" column on the page so that we can arrange shipping and deliver the goods to the customer's designated location on time. The company is not responsible for any delays or surcharges caused by any information errors.
  • If the customer requires delivery to an SF station, EF Locker or convenience store, please select the correct SF Station/EF Locker/convenience store number and address in the delivery method. It is recommended to firstClick hereGo to the official SF Express website to check the number and address of the latest pickup point.
  • Orders whose delivery address is Shunli Smart Cabinet: After the goods arrive at the smart cabinet, SF Express will send a text message to notify the recipient to pick up the goods. If the package cannot be picked up within the limited time, SF Express will charge additional fees to the recipient, and the company will not be responsible.
  • Orders whose delivery address is a self-pickup point: If the goods cannot be delivered to the designated self-pickup point for any reason, SF Express will forward the goods to a nearby service outlet without further notice. The recipient will receive a text message notifying the delivery address. If you have any questions, please contact SF Express.
  • After your order is shipped, if you have any shipping issues, you canClick hereOr call SF Express at (852) 273 00 273.
  • If the goods are shipped to countries other than Hong Kong, China, you may need to pay surcharges, various taxes, or register the goods at the destination or apply for an import license. These fees and document applications depend on the destination. Depending on the law, our company cannot control or predict the amount of such fees, and will not assume any legal responsibility for such payments or document application procedures. If customers have any questions about the import duties and laws of their country, please contact the local customs.
  • All waybills do not include insurance and signature services.
  • Local customs may conduct random inspections on your orders and delay the delivery time. The process usually takes about 3 to 12 weeks. The company will not be responsible for any delays caused.


 

Delivery time

The products purchased by the customer, if they are not pre-ordered products, will be shipped within 1 – 3 working days after the order is confirmed and paid.

  1. Hong Kong area orders: The order will be delivered within 2-5 working days after it is sent. The general delivery time is from Monday to Saturday from 9 am to 6 pm. The delivery person will usually call the recipient to arrange collection before delivery.
  2. Overseas orders: Delivery time varies depending on the region. Under normal circumstances, it will be delivered within 7 – 14 working days after the order is sent.
  3. If you need delivery on a specified date, please specify it in the "Remarks" before checkout. However, our store does not guarantee that it can be shipped according to the customer's wishes. If you have any inquiries, please contact our customer service staff during office hours.
  4. If we find that the information filled in is incorrect, we will notify you via email to confirm the recipient's information before posting, but the delivery time will be delayed.

 If customers have questions about their orders, they can email to hello@regentify.com.

 

Other information

  1. All delivery services are available to commercial and residential addresses. PO Boxes and Postal Codes are not accepted.
  2. Delivery services may be suspended or delayed due to weather, traffic, region or other factors, and the delivery time will be arranged separately. The company will not give any further notice.
  3. After completing the payment, our company will arrange posting as soon as possible during office hours. After the goods are shipped, the email address filled in by the customer will receive an email from the system, informing the customer of the shipping date and tracking number (if applicable) of the package.
  4. Customers are asked to check the goods when receiving them. If they are damaged, please refuse them directly or request them to be returned to the sender.
  5. The delivery address of the goods shall be subject to the address filled in by the customer. We will not be responsible for any delay or loss due to inaccurate address provided by the customer.
  6. If the order includes in-stock and pre-ordered or out-of-stock products, arrangements will be made for the pre-ordered or out-of-stock products to be shipped out together. If the customer requests to send the goods in stock first, the company will charge an additional one-way full shipping fee.
  7. If the item or quantity of the goods received does not match the order, please call the customer service department within 2 working days after receiving the goods. Our company will verify the delivery process with the logistics company. If it is lost or damaged during delivery by the logistics company, we will The entire process of recovering compensation from the logistics company takes about 14 working days. For cases where contact is made after the time limit, it will be difficult to provide further cooperation.
  8. If the waybill shows that the goods have been delivered but the goods have not been received, the customer can first check with neighbors and the building management office, or call the logistics delivery provider for further investigation.
    At the same time, customers can contact our company within 3 working days of the delivery date, and our company will trace it to the logistics provider. Since the Standard Delivery method does not provide any signature and premium services, the company will not provide refunds or re-delivery if the order cannot be successfully traced or retrieved.
  9. For orders that are not successfully delivered, the company will contact the customer via email to arrange re-delivery and charge the additional shipping fee incurred.
  10. In any case, if the goods are rejected and returned to our company, we will charge relevant freight (including outbound and return freight), handling fee and return order processing fee (15% of the total order amount), and the balance will be refunded to the customer. All refund processes will start after the goods are successfully returned to our company. If there are any defects in the returned goods, the company will not provide a refund.
  11. The delivery arrangements for all orders are subject to the availability of relevant goods. If we are unable to provide any product or service on your order, we will notify you by email.
  12. For other terms and conditions regarding the use or purchase of this website, please refer to the "Terms and Conditions".